Problems with the ArcGIS license

Often the activation of the ArcGIS license is a headache, or after using it it is deactivated and it seems that it requires reinstalling it because it cannot read it. This is the normal procedure to activate it:

Activate the license

The license can be activated through a discrete file or through a service, the simplest way to activate the service is:

1. Run the licensing tool
For this you start / programs / arcGIS / license manager / license manager tools

2. In the Service/license file panel, select the option “using services”

arcgis license

3. In the configure services label, find the destination of the lmgrd.exe, license.dat files, then save the option with the “save service” button (This .dat file is the one that has the name of the licensed equipment configured)

license manager arcgis

4. Activate the service, for this you go to the “start/stop/reread” label, you click on “Arcgis license manager”, then on “start server”. After a few seconds it should appear as activated.

arcgis9 license

Frequent problems

Many times being in this option the license is not activated, the message “start failed” appears or after a few months of using it the blasphemous message appears:

“provide your license server administrator with the following information:
Can not connect to license server, the server (lmgrd) has not started yet, or the wrong port @ host or license file is being used, or the port or hostname in the license file has been changed. Feature: ARC/INFO, server name, license path, flexIM error: -15,10. System error: 10061 winsock: connection refused”

arcgis license

The easiest way to activate it is by:


home / control panel / administrative tools / services

license arcview activate

then you look for a service called "ArcGIS license manager", you select it and activate it with the "activate service" icon, if it seems to be activated you do it with the "restart service" icon

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Golgi Alvarez

Writer, researcher, specialist in Land Management Models. He has participated in the conceptualization and implementation of models such as: National Property Administration System SINAP in Honduras, Management Model of Joint Municipalities in Honduras, Integrated Cadastre-Registry Management Model in Nicaragua, Territory Administration System SAT in Colombia . Editor of the Geofumadas knowledge blog since 2007 and creator of the AulaGEO Academy that includes more than 100 courses on GIS - CAD - BIM - Digital Twins topics.

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    the following ArcMap 10.7.1 error when starting it, I already tried everything but it still appears at the moment it says "loading document"...
    thanks for the help

  2. I have the problem with ArcMap 10.3, I think the majority who own this version, what solution there may be towards the problem that does not display the GO TO XY option, Regards.

  3. Jesus:

    I have a problem with the installation of arcgis 9.3 marks me an error in the hostname error 11001. can someone give me a solution please

  4. I have problems to uninstall the Arcgis License Manager 10, but it does not allow it. I tried to do it from the control panel but it tells me that I do not have authorization, I also tried it with Revo Unistaller and the License Manager's own program to uninstall it. Does anyone have any ideas?

  5. hello everyone I have a problem with arcgis 10 veran I want to make a precipitation map after doing the interpolation method IDM always comes out the same error for other methods. like if I use geostatistics I get the model but I can not make it raster to be able to do map algebra

  6. Okay. Hello everyone. Friends I have a little problem but first of all to say that the version of Arcgis that I am using is 9.3. The problem lies when I use a tool in the toolsbook that I get a very ugly sign that says as if my license is not activated, but only for 3d spatial analysis tools and others that I install later ...
    thanks and I hope an answer

  7. It would be very good if someone answers this, because it happens to me too. The crack came with a concurrent license ... and I don't have any licensed extensions !! Does anyone know how to fix it?

  8. I tried to do all this and nothing worked, and testing and testing worked in some way when I disconnect the WIRELESS, that is to say that the moment I disconnect the internet as if by magic the problem was solved and I was able to open the program without no problem, now my question is that if there is some plugg-in or some strange file that is invandiendo my computer ???? I will thank them

  9. That should have been generated by the system when you installed the program. If you have problems with this, you should call your provider, because I understand that you have a legal license.
    If you are looking for a pirated license, we can not help you pitifully.

  10. Very good contribution. When I search for the destination of the file "licence.dat" it does not appear and I do not know where to find it. This prevents you from being able to activate arcgis again.
    I will appreciate your help.


  11. I have a problem, undo arcgis 9.3 because, when using arctoolbox, I did not find the tool to convert a raster to polygon, which I checked in the tool / extensions menu, and it was not, I wanted to install the extension, but it behaved the same , then I decided to uninstall arcgis, and also the license which I have not been able to decimate through unpainter, if someone has passed this please tell me how I could do it, I wanted to delete the ESRI folder, where that crack license with the name 9.xlic but I can not erase it, when I undo it from the control panel it gives me a quick message that says in the window of Wise unistall; invalidated, I hope the colleagues who work with arcgis help me. greases and greetings to all.

  12. I have the arcgis 10, everything works perfectly, except when I export or import geodatabases, it generates an error and in which it shows me that my license is not original, how can I solve this problem, I do not know if someone has this problem and I solve it.

  13. I have problems when I am in the administrator license manager, to activate my server I get an error message: the computer you chose is not a valid license server or is running an older version of the license manager, I want you to guide me in this aspect

  14. Thanks for this great contribution. I want you to know that those simple lines solved a headache

  15. good morning
    I have a problem:
    I have a valid license of arcgis and its extensions and in principle I have done everything that must be done for its installation but at the time of opening the arcmap and give it in tools and extensions I do not see any. someone could help me please solve my problem

    thank you very much

  16. What error does slope throw you? And what do you do to solve it?

  17. Hello, good evening, I first thank you for working on this page because it is very good.
    I have a problem with Arcgis 10. The GO TO XY tool gives me an error. I install the servi pack to fix it and immediately some Arctool box tools stop working, like “slope”. If I fix the “slope” error, GO TO XY stops working.
    If someone could help me, please, I have to do several jobs for the university and I can not work.
    Thank you very much.

  18. Well, no idea what could be happening. If your installation is legal, contact ESRI support in your country.

  19. Nothing, still not starting. I have reinstalled it twice and it gives me the same problem ...

  20. I'll try and comment on what's going on.

    It is strange, also, because the ArcGis files the computer does recognize them to open with ArcMap, but by double clicking the program does not open.

    It is an error similar to that mentioned by a person in the cartesian forum:

    But, in this case, I do not use virtual machine, if not a simple PC.

    Thank you.

  21. Then the installation is sure to be damaged. You will have to reinstall.

  22. I mean the startup window you have many programs when you open them while loading the interface.

    The license manager gives me okay to all the licenses, and it seems that everything is correct.

    It's just as if the program has not just opened.

  23. I do not understand when you say that the typical window opens.
    You should see what extensions you have active on your license.

  24. Hello

    I have a problem with ArcGis 9.2. I installed it correctly, the license manager says ok to everything but I start to open any of its programs, such as ArcMap, and I only open the typical window when a program opens: the design of it, version, etc. . And nothing else opens. It does not give me any type of error. What could it be? Use Windows XP, for more information.

    To see if anyone can give me a solution, thanks in advance ..

  25. please I want to install the extensions I need help please send me a manual thank you ………… ..

  26. Hello

    I'm installing ArcGis and I'm a bit dumb for this ... There is an error that I get all the time, I guess it's dumb but I can't get past it.

    I don't know how to place or where I should change the “pan-reload” for the name of my PC… Do you know how to do it? THANK YOU

    Feature: ARC / INFO
    Hostname: pan-reload
    License path: C: \ Program Files \ ESRI \ License \ arcgis9x \ ArcGIS9.lic;
    FLEXnet Licensing error:-96,7. System Error: 11004 “WinSock: Valid name, but no record (NO_ADDRESS)”

  27. I think the most appropriate thing is to contact your local ESRI provider, because if you bought a legal license you should not have problems.

  28. please I need help arcgis 9.2 worked for me a while ago now that I open it again gives me license error, I followed all the steps but it does not work for me, please help me please

  29. to me I get this because I want to saver Provide your license server administrator with the following information:
    License server machine is down or not responding.
    See the system adminstrator about starting the license server system, or
    make sure you're referring to the right host (see LM_LICENSE_FILE).
    Feature: ARC / INFO
    Hostname: Not_Set
    License path: © Not_Set;
    FLEXnet Licensing failed-96,7. System Error: 11004 “WinSock: Valid name, but no

  30. Hi, I have the problem that I do not rename the license already in the managed one, I have loaded the files but it tells me that I need permission from the administrator. Thank you

  31. Well apparently the license link was lost. You probably installed some program that cleared the registry, and if it was illegal, then it came.
    These things, for professional purposes, it is better to buy them legal or to use other less expensive programs.

  32. Ideally, you should contact the company that sold you the license.

  33. Hey.
    It turns out that I install arcgis 9.3 already with everything and license but when I go to Inio / programs / arcgis / desktoplicence something like this .. I put in license manager, enter the name of the team, and I get an error about the license being old something like this . I go to the license I check and the name is correct. I need urgent help because I am in charge of a project and I am in charge of 2 boys who are unemployed for that matter ... by faaaaaaaaaaa

  34. hello friend beforehand thanks for the support.
    my machine has window 7, and I had the arcgis 9.3 working until I could not enter and a blasphemous message came out.
    follow your steps but I have a problem when I save the option with the "save service" button it tells me that I failed the FLEXIm licen serveice change, because I need to be the administrator to do this function, as I do to comply with this step, since I still get the message of blasphemy.
    Thank you.

  35. hello friend beforehand thanks for the support.
    follow your steps but I have a problem when I save the option with the "save service" button it tells me that I failed the FLEXIm licen serveice change, because I need to be the administrator to do this function, as I do to comply with this step, since I still get the message of blasphemy.
    Thank you.

  36. What happens, is that you possibly had an illegal license installed. When installing the service pack 1 was cleared the registry, and therefore asks you to buy the license.
    I could not help you in this, because our policies prevent us from promoting practices that violate intellectual property rights.

    A greeting.

  37. hello if you could help me install arcgis 10 install everything correctly but the function of arctolol box / data managament and spatial analyst tool does not mention an error saying that this tool has no license; when installing the 1 service pack I stop working the program please help me I have this problem a long time ago

  38. hello if you could help me install arcgis 10 install everything correctly but the function of arctolol box / data managament and spatial analyst tool does not mention an error saying that this tool has no license; when installing the 1 service pack, the program stopped working

  39. In many cases, when installing the license server stays 88%, and it does not pass.
    You should check if it is running with administrator permission.

  40. That does not come with the license alone, you occupy to buy the respective extensions.

  41. Hello, nice to meet you, you know, in my ArcGis 9.3 I do not see several of the arctools, among them, the conversion tool ... which I really miss now ... well if you could help me, I would be eternally grateful. Thank you very much anyway.

  42. Hi, I have a problem that the license says I do not have the license to use the geoestatistycal analysis tool that can do?

  43. Dear Kevin:
    The problem is that to see the information that the projects keep, obviously the shapes that are in the view, must be in the folder in which the project linked them. That means if your shapes are in C: \ Practice, that folder should be there. If so, it is most likely that the shape files were corrupted at the time of recovery.
    Another option is to right click on each item in the table of contents and go to the option Data / Repair Data ... The option to search for the shape in the folder where it is currently appears appears.
    Also, projects (* .mxd) can be configured at the moment of saving them, so that the program looks for the shapes regardless of the disk where they are, as long as the path is the same.

  44. hello I want to make a query and I made some maps with arcgis 9.3 but unfortunately the machine damaged me and I recovered the files I installed the arcgis in another machine but when opening the files in the other machine I loaded the file but I can not make modifications because I get exclamation marks that make the icons are as not activated as I can to open them.


    Kevin Reyes

  45. Thank you very much, if it works and I no longer see the window of problems with the license when starting the arcgis

  46. Congratulations on your page is excellent.
    Hello everyone
    I have the Arcgis 8.0 installed on a PC with Windows 7 of 32 bits, I'm trying to load the tools, but every time I select Customize I vote for the program with a message that says ArcMap has stopped working, I had previously installed in Windows XP and it worked without any problem


  47. Hello everyone,
    I have had the same problem as many people error 15,570, which says that the license manager can not connect.
    Well, the problem comes from the windows firewall, disable it for that program, reboot and it starts to work. I have installed it in Windows 7 and it goes to perfection.


  48. Hello G! said, thanks for your help, of course I have applied all kinds of formulas, among others that you have recommended us, without results, I think it will be better to start working with another sig.

    A greeting and thank you very much

  49. I guess Jhunior and Teresa are talking about a non-pirated version of ArcGIS 9. If so, then the most practical thing is to call your representative who has sold the software, because what they have paid for should support them.

    If you are talking about an illegal version ... mmm difficult, the rules of this blog do not allow to support these practices.

    The logical order of this is in:
    -Install the license manager
    - Run the license server.
    -Install the ArcGIS

    The second step is the one that I can not support you, because you must have a file extension .dat or .lic where are registered the licenses you have purchased (or obtained there). From the place that lowered the trick, you should have downloaded an instruction to indicate step by step how to do it, for both xp and Vista, because it is different.

  50. Hello, it is great to read this page and receive hope. After a long time working with arcGIS I decided to install a more updated one, I mean 9.2 or 9.3 but there is no way, I have even tried to install the old one again but without results, I have tried so many times that I have a collection of errors that scares me. The first error that I got after trying to install 9.2 was that "LMGRD had detected a problem and had to close", another of the usual errors is the one that appears "server diags" says that the license file is from Autodesk Map 2004 and well as you can see a whole repertoire of problems; I understand that the problem is in the license, could you help me? I'm a bit desperate.

    A cordial greeting

  51. Hi, how are you looking, I have problems with argis 9.2, I was working fine, but I do not know what happened when I did not read ARC MAP when I want to open, nothing comes out and what I did is desistalra, but when I uninstall the license, I can not uninstall it. I do not know what to do.

  52. Someone told me that another reason why the problem can happen, that the service seems to be lost is to change the IP number of the machine.

    For this you can check the lmtools, the system settings tab, if the IP adress matches the one assigned to the machine.

    I have not been able to verify it, but I leave it to verify it.

  53. Hello, I have arnix 9.3 running, I am told that if I open the program with open internet, I will block argis. It's true?

  54. that is a file that contains the data of the license that you bought and your computer, normally it is activated when you install the program for the first time and register it. If you can not find it, find the ESRI representative who sold you the program.

  55. Friend thanks for the contribution but it does not work for me .. well I do not understand that of the .DAT files in the part that you have to insert it that says path to the lincense file:… but I don't know which file to choose .. since there is no file .DAT in the folder C: \ Program Files \ ESRI \ License \ arcgis9x I would be very grateful if you could answer my question .. thank you

  56. To help you, I'd like you to clarify if your license is original or pirated, as it might be that the name of your computer is not coinciding with the one registered in the license.

  57. Hello, I would like you to help me, install arcview 8.01 and to activate it I followed the steps that you indicate and notice something different from a data you have, when I am in the Start / Stop / Reread label I am supposed to select Arcgis license manager but in my window it says ESRI license manager and pressing start sever does not activate. Another point is that when I want to start the program, the problem that you mention of system error appears: 10061 winsock: connection refused so I followed the steps to activate it and again with the name of Arcgis lic ... it does not appear and only this ESRI lic ..., I don't understand Because the data that you show does not coincide with the one that I have and how much this affects, now I do not know where I was wrong in the process. I hope you can help me, thank you very much in advance.

  58. In Windows Vista, to enter the services panel you do this:

    Start button / R. This is equivalent to Start, Run

    then you write services.msc

    With the other ... I have no idea

  59. Hey.

    Very good your page. Thank you !
    I wanted to ask you about two details. The first is that I have Vista and the route you give to reactivate the license does not work there. When I get to "Administrative tools / services" it does not allow me to access. I wanted to know if this is a general problem that we have Vista or not.

    I also wanted to ask you about ArcGlobe. I can't get it to work. I get the following message “Generating ArCID Module”. and it stays stuck. In the tutorial that I downloaded, it is explained that this is because (for those of us with a dual-core processor) one of the cores is overworking and explains how to fix it. Here is the link if you want to download it:

    But the solution does not work in Vista. Watching the video, do you think you can find the solution on Vista?

    Thank you

  60. and you can uninstall that extension? total is not supported

  61. Thanks I realize it works, but I have another problem, it turns out that I install archidro tools i seems to install another version not compatible i now that application does not leave me the arcmap

  62. Look at the “server diagnostics” tab and check if the license for 3D Analyst is registered there

  63. I have a problem I do not know if you can help me, when I try to use the 3D bar analyst but it will not let me tell me that I do not have a license for that operation, what could be the solution?

  64. If you formatted the machine, the computer may have a different name. You right-click on my pc, then you see the properties and check the name it has in "computer name"

    that same name must be in the license file, check the .lic and .dat

  65. Hello:

    It turns out that last year I successfully installed the 9.2 arcgis on my machine. I created the program partition this year and installed XP and then proceeded to install the arcgis again, making sure there were no files from the old arcgis but this new installation has been a failure because when I run lmtools the server is allowed to stop and then start but does not reread the license it appears as an error that the lmgrd.exe file does not start and it does not let me then install the desktop arcgis successfully

  66. hello ... well I followed those steps and they worked correctly ... I had the same problem and with activating the service it worked, but previously I had checked that the .dat or .lic had the name of my makina ... I congratulate you men ... thank you for the contribution ...

  67. According to the screen you display, the license server has not even been activated. You should check if your license file with a .dat extension is correct or has information about your computer

  68. hello I have the arcgis 9.2 and followed your step, I was but I keep coming out a message = blasphemous as you say, some solution that you know, thanks

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