What is Teamviewer - Best for remote support
It is easier to give technical support every day if you take advantage of the Internet connection and remote access programs. This article explains what TeamViewer is and how to take advantage of it from a use case.
The problem:
A land registry technician, in a municipality with poor access roads, 48 kilometers away calls us. He mentions that he has the Council of Councilors in front of him to make a demonstration and that nothing works. He spends 5 minutes explaining a problem to us, we spend 10 minutes trying to understand him - and explain him - to finally reach the conclusion that due to the pressure the technician does not understand and we can hardly give him assistance over the phone.
I used to work using LogMeIn, which is a fairly robust platform to access computers remotely via the Internet or Intranet. One of these nights, a geofumed friend from Mexico explained to me what TeamViewer is, considering that we would work with a slow connection via modem and connecting with toy laptops (Acer Aspire One netbook). I was surprised after disparaging what seemed like a very simple tool.
What is TeamViewer and how to run it
Understanding the problem and the solution is the best way to understand what TeamViewer is; Is no more than a solution to display the computer screen remotely.
There are To lower it, choosing the platform on which we operate. In this TeamViewer is the best, it can run on Windows, Mac, Linux and even on mobiles (I-Pad, Android, Iphone). It is necessary for both users to run the same version of the program, if not, the system alerts for the user to update; not from the operating system but from the connectivity tool, which is TeamViewer. It does not matter that you are working on different operating systems.
It is not required to install it, doing so takes care of administrator rights. With option Start runs with almost all functionalities; I prefer this one because with that every day a new version comes out, it becomes a nuisance to be installing all the time. In addition, running it in this way is free, as long as it is not for commercial purposes.
Once it is executed, the system provides a computer identifier of the form (145) 001 342 and a 4-digit password although it can be customized. This is the number that must be given to the user who wants to connect remotely; is written in the right pane using the option Remote Assistance And the key is entered.
Once connected, you can see what the user is doing, including taking control using the mouse or keyboard. There are basic functionalities like instant messaging with voice and file transfer that make it more useful.
The solution
The user connects to the Internet, downloads TeamViewer (if he has not done so), executes it and sends us the ID / password. With this, you can have access to the computer and solve the problem; It is even possible to use it to connect to a remote machine where the system is working correctly for the duration of the presentation.
TeamViewer potential
The utilities of this tool are multiple. I have barely shown the connection via remote support, but there are other options for file transfers, presentations and VPN connection. Also if it is installed there are more options to manage users, what we share and some others Vericuetos.
Briefly, I see a lot of potential in these times that learning communities are giving a different value to the classic training if we take advantage of connectivity.
- A utility can be for remote support purposes, it is even possible that several users connect to the same machine, being able to be seen by different users of different specialties. As for example, the programmer, the mapping technician and the local support technician; in order to solve complex problems.
- Another interesting utility is for remote presentations, such as displaying a system that is installed on a desktop machine or occupying data that can not be moved on an external disk.
- Also for training purposes, it is very functional. A technician may be giving a conference on the other side of the world, and have different users connected watching the process, even interacting with each other.
- It can also be very handy, if you are going to travel, and expect to have access to the computer that we left in the office.
The paid version allows support for more equipment, including creating a custom panel to distribute, which can already carry the key, logo and colors that does not look like TeamViewer.
According to what the company says about what TeamViewer is, the connection is encrypted and security is guaranteed. However, it is convenient to teach users what is happening by providing remote access, because it can be used maliciously for espionage purposes.
It is my favorite program, I work for clients and I use teamviewer to refine my order details, before I used it to do group tasks at my university, with the program it makes life easier for you.
If you are interested in other remote desktop connection software options, you may also want to try Ammyy Admin (http://www.ammyy.com/), Requires no installation, registration, or specific configuration settings.